native instruments service center self update failed

The last time I updated Kontakt using Access it installed OK but when I loaded old projects it wasn't recognized! Fortunately when I was downloading using Access I managed to grab a copy just as it finished and was installing, copied it to the desktop, so I had it available. Access is a complete disaster as far as I am concerned. Bought Komplete 9 boxed version because I have slow net speeds (1.5Mbs). I suggest downloading synths and VST effects (when bought separately) but get boxed products for anything involving large sample libraries. It was substantially cheaper than downloading from NI (which would be a dealbreaker currently). Owing to a deal I got money off Komplete 11 on harddrive version. One of the great things about Komplete is the availability of boxed, delivered versions for the same price, or even less from dealers. Komplete or Kontakt5 on my 2.5mb broadband would be bad enough. You don't put on weight living off of hope. I am sure it will get sorted eventually including being able to retain all installers instead of them downloading then auto-deleting. Bit of a bugger having to sit there and wait though - especially on a 1.5mbit broadband! With access, if you stipulate a folder to download to and keep your eye on it, you have time to copy paste the download before it deletes. Imagine having to download and reinstall komplete on a 1.5mbit broadband, apart from all the updates. After continuing to experience some major problems since they introduced Native Access this is the final straw regarding Native Instruments chronic, non-working, Customer Support.Ĭan anyone check this out please and post your findings here? So now I am unable to post even this problem with them. The only thing good I can say is that updating my main NI Purchase Account with the new email address worked perfectly. (see attachment) which spat me back into the hoop again going nowhere - I CANNOT communicate with Native Instruments! I even sent two personal emails direct to NI support and received the following reply. I even created a completely new 'Alias' email address that I tested before attempting to create a new NI forum account that AGAIN failed because of no confirmation email received. Tried to open 3 new accounts and again the confirmation emails never arrived. Tried that about 10 times with no success.

I tried to revert back to my old, original, email address and that also prompted a confirmation verification email that never arrived. Tried about 20 times and NEVER received a confirmation to verify my up-dated account details.

It sent a verification email to my new address that never arrived. I changed my email address recently and altered it on my forum account.

I cannot post there anymore because of a serious NI email confirmation glitch. Interested to know if anyone is having issues with altering details on NI forum account at the moment?

Native instruments service center self update failed